When I was younger, I never believe in ‘invisible forces’ in life such as chance or fate. I believe if I work hard, I will achieve my goals and targets. As I age, I increasingly feel that somehow our life is being controlled by some kind of unexplainable, unseeable, and unpredictable forces. Let me tell [...]
Posts Tagged ‘Quality’
23 Jul
Co-creating service excellence as a team – a personal account
Service excellence is both a simple and difficult thing to achieve. On the one hand, it is can be as simple as performing a service to our customers that puts a smile on their faces. On the other hand, it can be as difficult as improving by a 20% points in a customer’s satisfaction survey. [...]
