There are many things in life that people believe and don’t do. I see it everyday at work. I see it everyday in our hall residents. I want to share my 5 years journey in service quality as a case in point to illustrate the importance of ‘believe then do’. I started my journey on [...]
Archive for the ‘Service Excellence’ Category
12 Nov
Opportunity awaits people who are prepared
When I was younger, I never believe in ‘invisible forces’ in life such as chance or fate. I believe if I work hard, I will achieve my goals and targets. As I age, I increasingly feel that somehow our life is being controlled by some kind of unexplainable, unseeable, and unpredictable forces. Let me tell [...]
5 Mar
Package and Bundle – A Method to Sell your Idea
I am being tasked by the Director of Computer Centre, NUS to head the drive for a new project called Enterprise Architecture since last year Sept. When I first heard of Enterprise Architecture, I have a hard time understanding what it is and what is so good about it. As I dive deeper into it, [...]
7 Sep
IT does matter – An Article to Dr Nicholas G. Carr
I rarely blog twice within a day. But today is special. After my victorious clearing of my IPPT, I have to go down to ICA to collect my passport. And I cannot help but to be impressed deeply by how much ICA has changed over the years. I recalled many years ago when I have [...]
