There are many things in life that people believe and don’t do. I see it everyday at work. I see it everyday in our hall residents. I want to share my 5 years journey in service quality as a case in point to illustrate the importance of ‘believe then do’. I started my journey on [...]
Archive for the ‘Lean Six Sigma’ Category
7 Oct
Translating Organization Strategy to Effective Implementation
As a CEO of an organization, one of the key questions that will be constantly on my mind is how can I translate my strategy into effective implementation. Having been studying the topic of strategy for the last four+ years, witnessing how many large corporations implement their strategy, and doing it myself at work and [...]
6 Aug
The future of an IT professional in Singapore
I have been an IT professional since I graduated from NUS in 1997. It is slightly more than 14 years in my career. In these 14 years, I have witnessed a dramatic change in the IT professional landscape and I have to say that the trend is going to become more bleak for us. Just [...]
5 Mar
Package and Bundle – A Method to Sell your Idea
I am being tasked by the Director of Computer Centre, NUS to head the drive for a new project called Enterprise Architecture since last year Sept. When I first heard of Enterprise Architecture, I have a hard time understanding what it is and what is so good about it. As I dive deeper into it, [...]
23 Jul
Co-creating service excellence as a team – a personal account
Service excellence is both a simple and difficult thing to achieve. On the one hand, it is can be as simple as performing a service to our customers that puts a smile on their faces. On the other hand, it can be as difficult as improving by a 20% points in a customer’s satisfaction survey. [...]
15 May
Transforming myself from IT support to IT value-add
Before I was introduced to the concept of Lean Six Sigma, my world in IT evolves around providing quality support to my business users. The goal is to ensure that everything that the business users requested for and I have committed to, I do it well with quality and rigor. When I first immersed myself [...]
